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Exchange investor charter Data for month ending April 2026

S. No. Received from carried forward from previous month (Last year) Received during the month Total pending Resolved Pending at the end of the month** (**Should include total complaints pending as on the last day of the month, if any) Average Resolution time^ (in days) ^Average resolution time is the sum total of time taken to resolve each complaint in the current month divided by total number of complaints resolved in the current month.
1 Directly from investor 0 0 0 0 0 0
2 SEBI(Scores) 0 0 0 0 0 0
3 Stock Exchanges 0 0 0 0 0 0
4 Other Sources (if any) 0 0 0 0 0 0
5 Grand Total 0 0 0 0 0 0

Trend of monthly disposal of complaints

S.no Year From carried forward from previous month Received during the month Resolved during the month Pending at the end of the month
1 April-25 0 0 0 0
2 May-25 0 0 0 0
3 June-25 0 0 0 0
4 July-25 0 0 0 0
5 August-25 0 0 0 0
6 September-25 0 0 0 0
7 October-25 0 0 0 0
8 November-25 0 0 0 0
9 December-25 0 0 0 0
10 January -26 0 0 0 0
11 February -26 0 0 0 0
12 March -26 0 0 0 0
13 April -26 0 0 0 0
Grand Total 0 0 0 0

Investor Grievance Disposal — Complaints with DP & TM

  1. Trend of Annual Disposal of Complaints
S. No. Financial Year Carried Forward (Last year) Received During Year Resolved During Year Pending at Year End
1 2024-2025 0 0 0 0
2 2025-2026 0 0 0 0
Step-by-Step Complaint Lodging
Step 1: Initial Complaint
Customers can lodge complaints via email or phone:
  • Email: Send a detailed complaint to Ms. Madhumitha (Customer Support) at [email protected].
  • Phone: Call Ms. Madhumitha at 044-49789295 during business hours (9:00 AM to 6:00 PM, Monday to Friday). Include in your complaint:
  • Full Name & Client Code (if any)
  • Nature of Complaint / Issue
  • Date & Time of Occurrence
  • Relevant supporting documents or screenshots
  • Request a complaint / reference number for tracking.
Step 2: Resolution Period
  • The Customer Support team will respond within T+2 working days or as per regulatory timeframes.
  • If your complaint is resolved, you will be notified accordingly.
  • If unresolved or unsatisfactory, escalate to higher levels.
Step 3: Escalation Matrix
If unresolved, escalate your complaint to the following contacts in sequence:
Escalation Level Name Phone Email Working Hours Address
Level 1 – Customer Support Ms. Madhumitha 044-49789295 [email protected] 9:00 AM – 6:00 PM (Mon–Fri)
Level 2 – Head of Customer Care Mr. Mohan Balaji S 7824888844 [email protected] 9:00 AM – 6:00 PM (Mon–Fri) No 108, RM Towers, D-3, 3rd Floor, Chamiers Road, Teynampet, Chennai-600018
Level 3 – Compliance Officer Mr.Nizamudeen K. 9551515154 [email protected] 9:00 AM – 6:00 PM (Mon–Fri)
Level 4 – Director Mrs. Subashini D 9176757452 [email protected] 9:00 AM – 6:00 PM (Mon–Fri)
Step 4: External Redressal
  • If your complaint is not resolved internally within the prescribed timelines, the relevant exchange / depository as per the nature of the issue. you may escalate externally to:
Additional Information
  • Retain copies of all communications and complaint reference numbers for future reference.
  • Complaint contact points are operational only during specified working hours.
  • Provide clear and detailed information to speed up resolution.